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Welcome to the DesiredPath Blog. You'll find all the latest industry news and insights here.
Driver faster, smarter revenue growth with DesiredPath.
A Customer-Centric Approach to Design & Operations
2023 CS Predictions & Trends
Women in Customer Success Podcast
5 Real Examples of How Customer Success Teams Use NPS
State of CX in 2021
Proving Value to Customers
Enhancing Customer Success
Scale Your Sales
Renewal Strategies: Executive Insights & Survey Results
Tech Touch Customer Success: How Automation is used to Scale Customer Retention
5 Critical Elements of a Rock-Solid Customer Success Plan
5 Steps to Developing a Customer Centric Account Coverage Model
CS Benchmark Results & 2021 Outlook
Good Riddance 2020! A Review.
Employee & Customer Success: Helping to Deal with Ambiguity and Stress
Scaling Customer Success Part II
Scaling Customer Success Part I
Customer Onboarding Questions Answered Part II
Customer Onboarding Questions Answered Part I
How to Customer Success during Disruption Part II
How to Customer Success during Disruption Part I
Executive Business Review Series: Time and Timing
Executive Business Review Series: Provide Value
How to Move to a Pay-For Customer Success Model
Customer Expansion and Upselling in the Current Market
Back to the Fundamentals: 3 Pillars of a Customer-Centric Discipline
What Will Customer Success Look Like Moving Forward?
Has Customer Success’ Focus Changed?
How to Forecast Revenue During Uncertain Times
Empathetic Conversations Vital More Than Ever for Customer Retention
How to Manage Customer Success During Covid-19
Customer Retention Measurement: How to Do It & What to Consider
Executive Business Review Series: Be Relevant
The Future of Customer Success: 5 SaaS Leaders Share their Predictions
Value Realization & Customer Success: 5 CS Leaders Weigh In
5 SaaS Leaders Share their Most Important
Customer Success Metrics
How Uber Eats Manages Enterprise Partnerships
Role Clarity Drives Revenue Growth
Essential Lessons Learned Developing 30+ Customer Playbooks
Value Realization: The Next Frontier for Customer Success
2020 The Year of the Customer
How to Create & Scale a Global CS Team
CS in Focus: Customer Success & Operations
Who Owns the Customers? Toronto CS Executive Breakfast Review
Don’t Slip Back into Bad Habits, Reinforce Customer Centric Thinking
The Power of Quick Wins Along the Journey to Customer-Centricity
Should You Share the Customer Journey with Your Customers?
The Biggest Mistakes Companies Make When Journey Mapping
Field Insights: How Metrics Drive Smarter, Faster Revenue Growth
Happy National Holiday!