<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[DesiredPath]]></title><description><![CDATA[DesiredPath]]></description><link>https://www.thedesiredpath.com/blog-full</link><generator>RSS for Node</generator><lastBuildDate>Sat, 09 May 2026 17:20:41 GMT</lastBuildDate><atom:link href="https://www.thedesiredpath.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[A Customer-Centric Approach to Design &#38; Operations]]></title><description><![CDATA[In this Fireside Chat, CMO at FROGED, Stephanie Rubin, sits down with Customer Experience expert, Kia Puhm. Creator of the Intelligent...]]></description><link>https://www.thedesiredpath.com/post/how-to-take-a-customer-centric-approach-to-design-operations</link><guid isPermaLink="false">640a1341b1851c4bad28e4a3</guid><pubDate>Thu, 09 Mar 2023 17:12:39 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_2e647950ff4047259d28239867a47e55~mv2.png/v1/fit/w_529,h_95,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[2023 CS Predictions &#38; Trends]]></title><description><![CDATA[The time-honored practice of trying to predict what’s to come in the year ahead never fails to get our minds buzzing with possibilities,...]]></description><link>https://www.thedesiredpath.com/post/2023-cs-predictions-trends</link><guid isPermaLink="false">640a12bdc20ab7ac8d56c480</guid><pubDate>Thu, 09 Mar 2023 17:10:19 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_d0d2a986906a4f70af6972c4bdc39ea4~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Women in Customer Success Podcast]]></title><description><![CDATA[Marija S. Pilley, host of the Women in Customer Success Podcast, sat down with Kia Puhm to discuss how companies can be customer-centric...]]></description><link>https://www.thedesiredpath.com/post/women-in-customer-success-podcast</link><guid isPermaLink="false">640a100328256710fce8d4c1</guid><pubDate>Thu, 09 Mar 2023 17:06:50 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_890d0e25a05a4261ac6b0f2ffe1594f7~mv2.jpeg/v1/fit/w_225,h_225,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[5 Real Examples of How Customer Success Teams Use NPS]]></title><description><![CDATA["NPS, or your Net Promoter Score, is a gold mine. It is a measurement of customer loyalty, based on the question, “On a scale of 1-10,...]]></description><link>https://www.thedesiredpath.com/post/5-real-examples-of-how-customer-success-teams-use-nps</link><guid isPermaLink="false">640a0e904dbbf3ccdb5f81d7</guid><pubDate>Thu, 09 Mar 2023 16:56:16 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_dbb35aaf1c7e49b1babf2720f147d118~mv2.png/v1/fit/w_279,h_180,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[State of CX in 2021]]></title><description><![CDATA["No doubt, the last year and a half has been challenging for everyone. For brands, the crisis has brought about fundamental changes to...]]></description><link>https://www.thedesiredpath.com/post/state-of-cx-in-2021</link><guid isPermaLink="false">640a0bf914143ba4fad18c48</guid><pubDate>Thu, 09 Mar 2023 16:48:30 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_fc2cd55c146543b087213278ad68d83c~mv2.jpg/v1/fit/w_1000,h_816,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Proving Value to Customers]]></title><description><![CDATA[CS4Rev held a design session with key CS leaders in the industry to discuss how to prove value to customers. The following is an outline...]]></description><link>https://www.thedesiredpath.com/post/proving-value-to-customers</link><guid isPermaLink="false">640a09c5a169da7791e6f6f6</guid><pubDate>Thu, 09 Mar 2023 16:36:57 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_e483360018eb4fde8c68de7d4cf700f2~mv2.jpeg/v1/fit/w_170,h_170,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Enhancing Customer Success]]></title><description><![CDATA[Engati CX spoke with DesiredPath CEO and Founder, Kia Puhm, to discuss why a customer-centric business model is essential for driving...]]></description><link>https://www.thedesiredpath.com/post/enhancing-customer-success</link><guid isPermaLink="false">640a06447157290f09f66750</guid><pubDate>Thu, 09 Mar 2023 16:26:22 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_141eb884f8a3448db5fb63cdc4bf04d8~mv2.png/v1/fit/w_336,h_334,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Scale Your Sales]]></title><description><![CDATA[Kia Puhm, CEO of DesiredPath, sat down with Janice Gordon, the Customer Growth Expert and host of Scale Your Sales Podcast to discuss why...]]></description><link>https://www.thedesiredpath.com/post/scale-your-sales</link><guid isPermaLink="false">640a03fd52fe2f9f56bebc16</guid><pubDate>Thu, 09 Mar 2023 16:14:01 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_601f765e100a45f9843d890dcf9551cc~mv2.png/v1/fit/w_1000,h_685,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Renewal Strategies: Executive Insights &#38; Survey Results]]></title><description><![CDATA[The Toronto Customer Success Executive Breakfast is a forum whereby industry leaders meet to discuss the still young and rapidly evolving...]]></description><link>https://www.thedesiredpath.com/post/renewal-strategies-executive-insights-survey-results</link><guid isPermaLink="false">60906dc209a01b001503621a</guid><category><![CDATA[Intelligent]]></category><pubDate>Wed, 05 May 2021 14:46:05 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_92d46279777346199b34ef2fb295c8db~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Tech Touch Customer Success: How Automation is used to Scale Customer Retention]]></title><description><![CDATA[Tech touch customer success is key for scaling operational effectiveness and revenue growth. How top companies implement automation.]]></description><link>https://www.thedesiredpath.com/post/tech-touch-customer-success-for-scale</link><guid isPermaLink="false">606dc87a38aed10015b0149b</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 07 Apr 2021 15:25:53 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_4786303c9f4949b2a62769e6eb534780~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[5 Critical Elements of a Rock-Solid Customer Success Plan]]></title><description><![CDATA[Improve customer experience, operational effectiveness &#38; revenue growth by incorporating these 5 critical elements into your rock-solid CSP.]]></description><link>https://www.thedesiredpath.com/post/5-critical-elements-of-a-rock-solid-customer-success-plan</link><guid isPermaLink="false">6047aac7eb30330015bf7793</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 10 Mar 2021 15:39:02 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_fec8b001301b41678b86a05475dadbf8~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[5 Steps to Developing a Customer Centric Account Coverage Model]]></title><description><![CDATA[5 steps to create an account coverage model that uses customer centric, customer segmentation to drive improved revenue growth.]]></description><link>https://www.thedesiredpath.com/post/5-steps-to-developing-a-customer-centric-account-coverage-model</link><guid isPermaLink="false">603faf493cb7b20015cbb1e9</guid><category><![CDATA[Design]]></category><pubDate>Wed, 03 Mar 2021 16:17:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_e0abe4a820f94a5ea9db0bd2b1bc1b72~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[CS Benchmark Results &#38; 2021 Outlook]]></title><description><![CDATA[How did Customer Success fare in 2020? How to improve customer experience in 2021? CS experts weigh in. Read and download the results.]]></description><link>https://www.thedesiredpath.com/post/cs-benchmark-survey-2021-outlook</link><guid isPermaLink="false">602c6d4c88fd8100175dc88f</guid><category><![CDATA[Optimize]]></category><pubDate>Wed, 17 Feb 2021 16:24:21 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_57579d05ff964e9793784ef180347fd0~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Good Riddance 2020! A Review.]]></title><description><![CDATA[Without a doubt 2020 has been an exceptional (unusual) year. In many ways shocking and gloomy, but also with its fair share of silver...]]></description><link>https://www.thedesiredpath.com/post/good-riddance-2020-a-review</link><guid isPermaLink="false">5fdb6984f10fc90017fceb6b</guid><category><![CDATA[Execute]]></category><pubDate>Thu, 17 Dec 2020 14:40:46 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_c0d3d752f5b344bf95d7f527b7a2bd7e~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Employee &#38; Customer Success: Helping to Deal with Ambiguity and Stress]]></title><description><![CDATA[Customer Success can protect operational effectiveness &#38; revenue growth by helping employees &#38; customers deal with ambiguity &#38; stress.]]></description><link>https://www.thedesiredpath.com/post/employee-customer-success-helping-to-deal-with-ambiguity-and-stress</link><guid isPermaLink="false">5f8f1ca13ff22500184d70ef</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 21 Oct 2020 14:33:02 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/a27d24_4d736597563149a2aaf22dcb31bcdbfa~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Scaling Customer Success Part II]]></title><description><![CDATA[Customer centric companies scale Customer Success to positively impact retention rates. Use automation to improve customer experience.]]></description><link>https://www.thedesiredpath.com/post/scaling-customer-success-part-2</link><guid isPermaLink="false">5ef4fad602053f001794a817</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 23 Sep 2020 14:15:36 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_abdf303219c84105ae3fd7bef42ff2d1~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Scaling Customer Success Part I]]></title><description><![CDATA[Scaling Customer Success is key to a growth strategy. Improve operational effectiveness and revenue growth with tech/low-touch engagements.]]></description><link>https://www.thedesiredpath.com/post/scaling-customer-success-part-1</link><guid isPermaLink="false">5ef4f86542cd1b00174ff1ea</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 16 Sep 2020 17:47:47 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_7738e2eecde14d9ca3e1c6b54765bc00~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Customer Onboarding Questions Answered Part II]]></title><description><![CDATA[Customer journey analytics &#38; role clarity play a key role in onboarding. Include these best practices in your customer retention strategies.]]></description><link>https://www.thedesiredpath.com/post/onboarding-questions-answered-part-2</link><guid isPermaLink="false">5ef4f5d442cd1b00174fee0d</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 26 Aug 2020 14:00:36 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_d2cd762086964e32a35fe72528559838~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[Customer Onboarding Questions Answered Part I]]></title><description><![CDATA[Onboarding is a critical part of the customer journey. Include onboarding best practices to protect customer retention rate &#38; revenue growth]]></description><link>https://www.thedesiredpath.com/post/customer-onboarding-questions-answered-part-i</link><guid isPermaLink="false">5ef4f0255b74790017778387</guid><pubDate>Wed, 19 Aug 2020 14:39:37 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_98307992d8c04e4e9cb7ba640b03761b~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item><item><title><![CDATA[How to Customer Success during Disruption Part II]]></title><description><![CDATA[Revenue optimization &#38; protection of retention rates requires sold customer success management. Can you customer success during disruption?]]></description><link>https://www.thedesiredpath.com/post/how-to-customer-success-during-disruption-part-2</link><guid isPermaLink="false">5ef4fd4e6e6dec00174260ad</guid><category><![CDATA[Execute]]></category><pubDate>Wed, 12 Aug 2020 13:46:59 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/921569_8922fd1b4adf467d91d25dc070ee51cf~mv2.jpg/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>kiapuhm</dc:creator></item></channel></rss>