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How the Best Deliver Ongoing Customer Success

Updated: Apr 15, 2019


Customer Management

I had the pleasure of sitting down with Kapta CEO, Alex Raymond, to discuss how the best Customer Success teams out there are delivering ongoing Customer Success.


Kapta, an enterprise Key Account Management (KAM) platform designed to help businesses keep and grow existing accounts, helps Account managers build strategic, trusted relationships with their customers.


Alex and I sat down to talk about:

  • How to build proactive Customer Success Plans

  • Why it’s important for Customer Success teams to be prescriptive with their clients

  • Secrets to mastering Quarterly Business Reviews (QBRs)

  • How to grow into your Customer Success role.


Read the interview on the Kapta blog here in its entirety.

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