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Accelerate Account Expansion: Webinar Q&A Recap with Kia Puhm

Updated: Jul 8, 2020

Account Expansion Growth
Account Expansion Growth

This week I delivered a webinar, hosted by ChurnZero, on Managing the Customer Journey to Accelerate Account Expansion.

Presenting to a highly captivated audience, the webinar focused on how to expand product adoption, and thus revenue, with the customer install base by understanding the customer’s business and using that knowledge to make products business critical to their environments.

Topics that were discussed included:

Polling results interestingly showed that companies are still all over the map in terms of how they are using these concepts to drive expanded adoption; an indicator that the field of Customer Success is still maturing as a profession.

The webinar concluded with a very engaged question and answer session by the audience, the recap of which can be found here.

If you are looking to transform your organization’s expansion strategy and accelerate the execution of that, contact me at

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