This eBook is the first in a series of four books that describes the Intelligent Framework, a customer-centric model that supports every step of the customer journey with the requisite actions and skill sets, measures the progress of customers through the journey and uses insights gained from the framework to accelerate customer success, continuous improvement and revenue growth. 

This eBook describes the first pillar of the Intelligent Framework – a Holistic approach.  Opportunity is created through your customer’s point of view.  With DesiredPath’s Intelligent Framework your business aligns to your customer’s total business – organizing your teams to execute and measure a playbook across the total “customer funnel” – to drive repeatable and scalable customer success.

This eBook describes the second pillar of the Intelligent Framework – an Intelligent approach.  Understand the patterns of your most successful customers to implement a prescriptive, proactive customer journey that evolves as your customers do.  DesiredPath’s Intelligent Framework is anchored on the ever-changing success path of your customers – their desire path – enabling your business to consistently deliver customer desired outcomes even during disruption.  

This eBook describes the third and final pillar of the Intelligent Framework – a Results-Driven approach.  Measure you progress to smarter, faster revenue using industry-first metrics and benchmarks.  DesiredPath’s Intelligent Framework provides the insights required to continuously improve operations and expedite efficient revenue generation.  You company is able to measure customer’s progress though the journey AND how effective it is as moving them through it.