HOW WE WORK
List design elements here.
List execute elements here.
Account Coverage Model
Proactive Revenue Management
Account Management Practices
combo of "circle", typical roadmap + services/how I help slides in overview deck.
To build an intelligent framework, here's how we work together to get you there: design, execute,
The customer journey mapping experience created a holistic view of customer experiences. It gave us a future process of understanding the needs and preferences of customers during a buying journey. It helped us involve the customer's point of view instead of focusing on what our involvement entailed.
Kia is a wizard! She is a fantastic listener and moderator. She helped to facilitate a masterful discussion with our team and sharpen our thinking around the impression we want to leave our customers. With the framework and foundation that she helped us create, I'm more confident than ever that we will be able to create a journey our customers can't help but be impressed by.
Kia took our team through a thought provoking process that identified some key gaps in our customer onboarding process and then helped us put strategies and tactics in place to fill those gaps. We're looking forward to implementing the strategies and providing a much better experience for our customers.