Apr 4, 20161 min
For any SaaS company, customer retention means knowing why your customers bought from you and ensuring that you deliver on your commitment to provide what you sold.
The good news is that by managing the customer journey, Customer Success can change customer retention into a proactive and enjoyable process. Indeed, companies that actively manage customers through the journey turn renewals into a non-event and spend the time up-selling or cross-selling instead to powerful effect.
In this webinar you will learn what the most common renewal challenges are and how to avoid them, as well as the best practices of customer retention.